Cancellation policy

You may cancel your Claireena™ subscription at any time.

To cancel your subscription:

  1. Log in to your Claireena™ account.
  2. Select My Subscription from the Claireena™ Home Page.
  3. Follow the prompts to cancel your subscription before your next scheduled renewal date.

If you need additional assistance canceling your subscription, please contact Claireena™ Customer Service at claireena@thrivemental.com

To avoid being charged for your next billing cycle, your cancellation request must be completed before your scheduled renewal date.

 

What Happens After You Cancel

When your subscription is canceled:

  • Your subscription will remain active until the end of your current paid billing period.
  • No future subscription renewals will be processed after your cancellation becomes effective.
  • You may continue using any remaining monthly conversation time included with your subscription until the end of your current billing period.

At the end of your billing period:

  • Your subscription will expire.
  • Access to Claireena™ subscription services will end unless you purchase a new subscription.
  • If you are subscribed to Claireena+™, Conversation Recall features associated with your account will no longer be available while your subscription is inactive. If you later reactivate or purchase a qualifying Claireena+™ membership, Conversation Recall will be provided in accordance with the features available for your selected plan and our Privacy Policy.

 

Monthly Conversation Time

Unless otherwise stated for a specific membership:

  • Conversation time is allocated monthly.
  • Unused conversation time does not roll over to future billing periods.
  • Unused conversation time expires at the end of each billing cycle.
  • Conversation time has no cash value and cannot be transferred to another account.

 

Refunds

Canceling your subscription does not automatically entitle you to a refund.

Refund requests are governed by the Claireena™ Return and Refund Policy.

If Claireena™ approves a refund, the refund amount may be determined based on factors including:

  • The reason the refund was approved.
  • The amount of conversation time used during the current billing period.
  • The amount of unused conversation time remaining.
  • Other circumstances that Claireena™ determines are appropriate.

 

Billing Questions

If you have questions regarding your subscription, cancellation, billing, or refunds, please contact us:

Claireena™

Email: claireena@thrivemental.com