FAQs

What is Claireena?

Claireena is an AI-powered mental health support service provided by Thrive Mental, LLC, a company based in Phoenix, AZ. Designed to offer emotional support and guidance, Claireena uses advanced natural language processing to provide compassionate, personalized assistance through phone calls. Claireena is HIPAA-certified, ensuring that all interactions are secure and confidential.

How does Claireena work?

Claireena operates through a phone-based service. After signing up, patients receive a unique Twilio phone number to call whenever they need support. Claireena listens, understands your concerns, and offers tailored guidance, coping strategies, and emotional support. While Claireena is highly effective in providing immediate support, it is not a substitute for professional therapy or a medical device.

How effective is Claireena?

Claireena has been designed to provide effective emotional support and has received endorsements from several mental health organizations that recognize the potential of AI in mental health services. While Claireena is not intended to diagnose mental health conditions, it can be a valuable tool for those seeking immediate support and coping strategies.

Can Claireena make a mental health diagnosis?

No, Claireena is not intended to make a mental health diagnosis. It is an AI-based support service, not a medical device, and should not be used as a substitute for professional medical advice or diagnosis. For clinical assessments or diagnoses, we recommend consulting with a licensed mental health professional.

What does HIPAA-compliant mean?

HIPAA compliance refers to adherence to the Health Insurance Portability and Accountability Act (HIPAA), a U.S. law designed to protect the privacy and security of individuals' medical information. When we say Claireena is HIPAA-compliant, it means that all communications and data are protected according to HIPAA standards. This includes ensuring that any personal information you share with Claireena is kept confidential, secure, and used only for its intended purpose. Our systems are designed to prevent unauthorized access to your data, providing you with a safe and private environment to discuss your mental health concerns.

How much does it cost to use Claireena?

The cost for one hour of service with Claireena is $59.99. We accept all major credit cards. Additionally, Claireena is eligible for payment through Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

Is Claireena covered by health insurance?

Claireena may be covered by some health insurance companies. We recommend checking with your insurance provider to see if our services are covered under your plan.

How do I sign up for Claireena?

To sign up, visit our website at Claireena.com. Choose your preferred plan and complete the registration process to begin receiving support.

Are my calls with Claireena recorded?

No, your calls with Claireena are not recorded. We prioritize your privacy and confidentiality, adhering strictly to HIPAA standards. Claireena is designed to provide real-time support without retaining any voice recordings of your conversations. We ensure that all interactions are secure and private, and we do not store or share any personal information without your consent. Our goal is to create a safe and trusted space where you can freely express your thoughts and feelings.

How does Claireena ensure my privacy?

To ensure your privacy, Claireena uses advanced encryption technologies and secure communication protocols. All data transmitted during your calls is encrypted both in transit and at rest, meaning that your information is protected from unauthorized access while being transmitted and stored. We utilize HIPAA-compliant cloud services and servers to store minimal data required for the functionality of the service, ensuring that all information is kept safe and confidential. Additionally, access to any personal data is strictly controlled and monitored, with multiple layers of security to prevent unauthorized access. Our systems are regularly audited and updated to comply with the latest security standards and best practices.

Is Claireena secure and confidential?

Yes, Claireena is HIPAA-certified, meaning all your interactions are secure and confidential. We take your privacy seriously and adhere to the highest standards of data protection.

Can I use my FSA or HSA to pay for Claireena?

Yes, you can use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for Claireena. This allows you to use pre-tax dollars to cover the cost of our services.

What organizations endorse AI mental health services like Claireena?

Several respected mental health organizations recognize the potential of AI in mental health, including the American Psychological Association (APA) and the National Alliance on Mental Illness (NAMI). These organizations support the use of AI to complement traditional mental health services.

What happens if I’m not a patient and call the Claireena number?

If you call the Claireena number without being a patient, you'll hear a recorded message explaining the service. You will also receive a text message with a link to Claireena.com for more information and to sign up.